Payment Method

I currently accept bank account payment in EUR.
If you have any additional questions, please contact me at info@tarajovanovic.com

 

Delivery

Note that each piece of jewelry is designed and hand made in Slovenia. Some items available on the web page are in stock and available while some are custom made – the processing time to prepare a product for shipment is different and is included in the product information. Please be aware of  delivery time and if you have any special shipping requirements, please email  me at info@tarajovanovic.com and we will choose the best service provider.

For all items that need to be made, please allow a possible 2-3 weeks processing time –  from the date that you placed your order until your jewelry is dispatched for delivery.

 

Do you ship to my country?

 

I  ship to Australia, Austria, Belgium, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, New Zealand, Norway, Portugal, Singapore , Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, United Kingdom and the United States.

 

Prices and estimated delivery times

Slovenia      7 €              2-4 working days

Europe      15 €             4-10 working days

International  25 €       7-14 working days

Are there any additional costs (taxes, duties, customs duties…) that I have to pay in addition to the prices displayed on your online store?

International buyers are responsible for custom and import taxes, duties and /or VAT of their country. If you have any questions regarding customs, contact your local customs office. Please note we are not responsible for delays due to customs office.

Returns and Refunds

If you are not completely satisfied with the order or if you want to change to another size, you can return the purchased product within 14 days of purchase. The returned product must be unworn,  in the same condition as you received it and send in its original packaging.

Please note that you are responsible for the product until it reaches me. Once I receive the returned product and verify that it meets all requirements, I will refund your order amount. Once I´ve received your return I will send you an email with an update. Please allow up to 14 business days for the refund, refunds will always be processed via the original method of purchase.
As a buyer you are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. We will return your delivery costs if the product we sent is wrong or damaged.

Please take note that if a customs declaration form is required, the goods must be marked correctly as returned item . This will ensure that no additional customs fees are incurred. In the instance that an item is incorrectly marked and a customs fee is incurred, this may be passed onto the customer. This may also delay the returns process.

If your goods arrive faulty, damaged or are not what you ordered you must inform us within 5 days of delivery and we will help you to resolve any issues as quickly as possible. Willful, malicious damage or negligence will void any rights you have to take advantage of the refund.

Before you send any refund, contact us by email at info@tarajovanovic.com

 

Please send the returns to:

 

Tara Jovanović

Gubčeva ulica 1

4000 Kranj

Slovenia

 

Cancellation

 

If you changed your mind, your orders for stock items can be cancelled anytime before dispatch, please write me an email at info@tarajovanovic.com

Please note that custom made or personalized items cannot be cancelled.

 

Warranty policy

 

All items submitted for repair after a half-year period are subject to a charge. You will be notified of this charge after the product has been assessed and before any repairs are undertaken.
I  will contact you after receiving the items and give you a note of the expected waiting time. I will also contact you to organize a payment if necessary.

 

If anything goes wrong with the product we will be happy to provide a complimentary repairs service within a halfyear of purchasing the item.  Before you send any items please contact me by email at info@tarajovanovic.com . I will reply as soon possible.

 

You can send your piece of jewelry for cleaning, repair, ring narrowing and widening. 

Send the item to the following address:

 

Tara Jovanović

Gubčeva ulica 1

4000 Kranj

Slovenia

 

Information security

I  will only use your shipping,  billing address and your contact information to communicate with you about your order, to fulfill your order and for legal reasons.

Drop Me A Line

If you have any questions feel free to contact me
info@tarajovanovic.com

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